What’s New

Event Portal

A new “Export Registrant List” feature has been added, allowing Event Organizers to enable an “Export” button for any Registrant List page type on your Event Portal. This feature lets attendees easily download a CSV file of displayed registrants, viewable in common spreadsheet editors like Excel or Google Sheets.

Learn more here: Event Setup : Enable Export Registrant List Page data to .CSV | ClearEvent Help Center

Registration

Forms

• The registrant count of all registrants that have signed up using a registration form is now shown in the Event Manager App > Registration section > Forms tab. This makes it quicker to identify forms that have received registrants for your event.
• New specialty fields have been added to the Form Designer > Fields tab. These new fields will make it faster to collect common data like social links, add a waiver to your form, or add section headings to your form.
• The Form Designer has been enhanced to improve the clarity of the various fields used to communicate registration status messages to registrants. All messages can now be easily edited in the Message Templates tabs. Additional help tips have been added to clarify the purpose of each message.
• We have enhanced the File form field in the Registration Form Designer to allow the upload of Scalable Vector Graphic (SVG) files when the File Type setting is set to “All” or “Image (Vector)”. This enhancement will allow event organizers to collect vector graphics files, which are commonly used when there is a need to maintain image quality for illustrations like logos, artwork, etc.
• Both the maximum and minimum Text Box Input Form Field lengths have been increased from 2000 characters to 4000 characters. This allows events to enforce larger minimum and maximum character lengths.
• If available, Entry Fee Type (“Early” / “Late”) is now displayed in the Registrant Details > Overview tab.
• We’ve made an improvement to the Registrant List feature, making it easier for Event Organizers to quickly access the exact sign-up date of a registrant without needing to navigate into the Registrant Details view.

Transfer Registration

• Event organizers can now transfer registrations to another person easily. In the Registrants tab, users can now click the “Transfer” button to initiate the transfer process. This enhancement ensures that if an attendee cannot make it, their registration details can be updated seamlessly, allowing another person to attend without any hassle. This is especially useful in situations where refunds are not allowed. The process is straightforward, requiring only the new attendee’s email, name, and optional contact details. Automated confirmation emails ensure the old and new registrants receive notifications for a smooth transfer.

  Learn more here: Registration: Transfer a registrant | ClearEvent Help Center

Rich Text Fields

• We’ve added a new enhancement that allows Event Organizers to easily embed event portal links in any Rich Text field or email using placeholders. This ensures that when you copy an event, the correct link is automatically applied without needing to hard-code it.

  The new placeholders are:
  {{EventPortalShareLinkUrl}} – Embeds the Event Portal Share Link (URL) only.
  {{EventPortalShareLink}} – Embeds a full clickable “Event Portal” link that will open the Event Portal.

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Other Improvements & Fixes

• Rich Text: We’ve fixed a bug in the Registration section that caused rich-text description fields to mix up their values when editing text values. Now, each field keeps its own unique value.
• Budget: Fixed an issue in the Budget section that was causing incorrect product totals when a registration form containing only paid products is deleted. Product totals are now correct in this scenario.
• Registration: Resolved an issue where the “View Registrant” link in the admin email, sent to organizers after a guest registers using a form with auto-approval enabled, was broken and not loading. The link now correctly directs to the registrant’s details, ensuring a seamless experience for event organizers.
• Tickets: Fixed an issue that was preventing some queued ticket order confirmation emails from being sent. All queued ticket order emails were successfully sent once the issue was resolved.
• Messages: Fixed a bug that was causing the Event Portal URL in a Message sent via email to be prefixed with an extra “https://”, creating an invalid link. The link now correctly starts with just “https://”.
• Registration: Resolved an issue where automated reminder emails weren’t being sent for some registrations. Now, reminder emails will be delivered as expected, ensuring participants receive timely updates before your event.
• Registration: Resolved an issue where hidden office-use fields were being included in the registration approval confirmation email.
• Registration, Tickets, Accessibility: Fixed an issue that blocked keyboard navigation during ticket checkout that used Ticket Groups and registrations that used Fee Groups. You can now expand groups using the spacebar or enter key and tab through the controls easily, improving accessibility.
• Registration: Improved the sorting of Availability Periods in the Registration Form Designer. Now, periods are first sorted by the start date, with the end date as the tie-breaker.
• Sponsors: Improved the Sponsor Description field validation when creating a new Sponsor Profile. If rich text with invalid formatting from Microsoft Word is pasted, the system will now display a clear error message instead of a generic one.
• Date/Time Improvements: Fixed display issues related to the Date Time Picker dropdown field, ensuring it displays correctly on all screens.
• Invites: Fixed an issue where button text on invites became unreadable when the primary text color was set to dark. The button now uses an outline style for better readability.
• Event Manager: Fixed an issue where archived event names were incorrectly displayed in the Manage Organizations > Licenses tab after an event rollover.

What’s New

Registration

Forms

You can now easily copy the Share Link for any registration form directly from the Registration section > Forms tab with our new “Copy to Clipboard” button—no need to edit the form and navigate to the Publish tab anymore!

Email Confirmation

We’ve enhanced the registration confirmation emails to include your custom registrant type nomenclature. Now, the registrant type will be consistently displayed across both the registration form and confirmation emails, ensuring a seamless and personalized experience for your attendees.

Webhooks

We have introduced the following new fields in the Registration and Ticket Order webhook payloads to help make these payloads easier to understand.

• Registration Order Payload:
  • ParticipantStatusDesc: Shows the status description of an attendee (e.g., “Approved”).
  • RegistrationFormName: Helps identify the registration form used to register the attendee (e.g., “2024 Summit Attendee Registration Form”).
  • RegistrantType: Identifies the type of attendee/registrant being exported (e.g., “Attendee”).
• Ticket Order Payload:
  • StatusDesc: Displays the status description of a ticket order (e.g., “Canceled and partially refunded”).
• Ticket Order Detail Payload:
  • RefundStatusDesc: Shows the refund status description of an individual ticket (e.g., “Canceled”).

Invites

Now you can filter invitees by status when copying an invite, making it easy to exclude those who have accepted or declined. Just use the new dialog to apply your filters.

Payment

We’ve enhanced our payment processes to include support for the Strong Customer Authentication (SCA) banking regulations for customers in the European Economic Area (EEA).

Other Improvements & Fixes

• My Orders: We’ve resolved an error that occurred when creating tickets with only a custom start date. Now, tickets with an optional end date are displayed correctly on the My Orders page without any errors.
• Tickets: We’ve fixed an issue where an error was displayed when attempting to print tickets on mobile devices. Now, if printing is not supported on the device, a friendly warning message will appear, advising users to try printing from a different device.
• Registration: We’ve enhanced the registration form checkout workflow for mobile users, especially on iPhones. Now, you can easily see your order summary and running subtotal with a new pinned floating footer menu. This menu ensures smooth scrolling and provides a clear view of your cart contents, even with long product lists. No more jumping pages or hidden order details!
• Registration: We’ve improved URL validation in the Textbox field on forms. Now, invalid URLs with characters like “(“ at the start will be flagged, preventing errors and ensuring all links are correctly formatted.
• Registration: Fixed a column filtering problem in the Registration > Worksheet grid view that was preventing column filters from being applied to grid rows. This issue also affected filtering in the Job Assignment grid. You can once again use column filters to help filter down the data presented in these grid views.
• Registration: We’ve fixed an issue where promo codes couldn’t be applied after a pending registration was received that also purchased a Booth Fee Type. Promo Codes can once again now be applied in the Registrant details > Payments tab.
• Export: Fixed an issue where deleted registrants would still appear in the “Export All Registrants” file. Now, deleted registrants will no longer show up in the export.
• Sponsors: We’ve fixed the issue where leaving the Sponsor Level name field blank resulted in a server error when saving your changes. Now, Sponsor Level names are no longer required, and changes can be saved without any errors.
• Schedules: We’ve fixed the issue where the “Back to Schedules” button was always displayed in embedded schedules. Now, the button will only appear if specifically desired, ensuring a cleaner and more logical embedding experience.
• Payment: Fixed an issue that prevented some retired subscription plans from being upgraded to the latest available subscription plan.

What’s New

Event Portal

Introducing: Advanced Templating for Custom Registrant Lists

ClearEvent is thrilled to announce a powerful new feature: Advanced Templating for Custom Registrant Lists. This enhancement gives event organizers the flexibility to design and display participant information uniquely tailored to their events.

Key Features:

• HTML Templates: Craft your lists with custom HTML to meet your specific display needs.
• Dynamic Placeholders: Insert registrant data effortlessly into your templates for personalized information display.
• CSS Classes: Utilize our built-in CSS classes to style your lists for consistency and professionalism.
• Cross-Device Compatibility: Enjoy flawless display across all devices and browsers.

Learn more here: Event Setup – Advanced Registrant List Templates

Other Improvements & Fixes

• Registration: We’ve fixed an issue where hidden booth fees were visible on the registration form in specific scenarios. Hidden booth fees will now remain hidden as intended, thanks to improved fee filtering on both the server and client.
• Registration: We’ve addressed an issue where sold-out products were still selectable during registration. Previously, registrants could add a product to their order, even after it was sold out. With this update, once a product reaches its maximum quantity, it will immediately display as “Sold Out” during the checkout process, preventing any further selection. This ensures a smoother and more accurate registration experience.
• Registration: The registration Transfer feature has been corrected to no longer allow transferring registrations with Booth Fee types, as booth fee types cannot currently be transferred to other Standard Fee types.
• Registration: Fixed a bug related to updating a saved date/time field on a registration form that was saving an “Invalid Date” value in the registration answers.
• Tickets: Fixed an issue when setting a Custom Event Date for a Ticket that was causing a problem when attempting to save custom address details.
• Invites: Fixed an isolated issue related to accepting the anti-spam disclaimer that was preventing some users from sending invites, even after accepting the anti-spam disclaimer.