Every event you run with ClearEvent requires you to subscribe to an Event Plan. An Event Plan allows you to run a single event, as many times as you like. If you wish to run more than one event using ClearEvent, you’ll need an additional Event Plan.

ClearEvent offers a FREE Event Plan for small events, as well as affordable paid Event Plans for larger events. Event Plans are billed on a monthly or annual basis.

For example, Clara runs two events; a small community fundraiser using ClearEvent’s Free Event Plan, and a large food festival using one of ClearEvent’s Paid Event Plans.

All of our plans are fully featured. This means you get access to all of our great features no matter which plan you choose.

A Free Registration occurs when a registrant signs up for an event using the ClearEvent platform, but no registration fee was charged. It’s common to allow participants like volunteers, media, and staff to sign up for an event free of charge.

A Manual Registration Payment refers to the scenario where an event decides to allow manual payment methods (via check or on-site payment method) for a registration form. ClearEvent allows events to easily accept & track manual payments but does not collect these payments on behalf of the event. Events are responsible for collecting any funds for any registration paid using a manual payment method.

A Paid Registration Payment occurs when a registrant signs up for an event using the ClearEvent platform, and the event charges an on-line registration fee. ClearEvent will process the payment using Stripe by charging the participant’s credit card and will deposit funds into the events Stripe account on a 7-day rolling basis. It’s common to charge participants like competitors, VIPs, and vendors a registration fee to participate in your event.

Yes, but for Paid Registrations only. Service fees will only apply when an event needs to accept on-line payments for Paid Registrations. In this case, a ClearEvent Service Fee and a Stripe Payment Processor Fee will be charged and passed on to the registrant. By default, the event does not pay the service fees.

The ClearEvent Service Fee is 2.35% + 70¢ and is capped at a maximum of $15 per Paid Registration.

The Stripe Payment Processor Fee is 2.9% + 30¢ of the total transaction amount (Paid Registration Fee + ClearEvent Service Fee). Stripe fees are passed on to your registrants using the following rules.

On a $100 event registration fee, the following service fees will be added to the total amount charged to the registrants credit card:

Total fees = $3.05 (ClearEvent Service Fee) + $3.39 (Stripe Payment Processor Fee) = $6.44

The registrant pays the event fee ($100) and all service fees ($6.44) for a total amount of $106.44. The event will receive the full $100 registration fee in their Stripe account.

Your event can accept on-line payments with almost any kind of credit card or debit card:

• U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
• Canadian businesses can accept Visa, MasterCard, and American Express.

You can also accept gift and prepaid cards that are one of the above types. For more information visit Stripe’s support documentation.

Yes! ClearEvent complies with Payment Card Industry Data Security Standards (PCI DSS). We are PCI SAQ A as we have outsourced all cardholder data processing functions to Stripe (https://stripe.com).

Stripe has been audited by Qualified Security Assessor (auditor), and has been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. Learn More

Our hosting partner where our servers reside (Microsoft Azure) complies with PCI Data Security Standard (DSS) 3.1.

Stripe is an on-line payment processor that provides a quick and secure way to accept credit and debit card payments on the Internet. ClearEvent integrates with Stripe to allow your event to process payments almost instantly.

You do not need a Stripe account if your event does not need to accept Paid Registrations. You’ll be able to start accepting Free Participant registrations and start planning your event with ClearEvent immediately once your sign up.

If your event needs to accept Paid Registrations, then a Stripe account is required. You can always set one up later. Currently, Stripe is the only available payment processor supported by ClearEvent.

Sure thing. If you sign up for a yearly event plan, you’ll get a 5% discount (that’s pretty much a free month each year free). You can upgrade your monthly plan at any time and you’ll be charged a pro-rated amount for any time remaining on your currently monthly plan.

Contact our sales team for discounts on volume pricing.

ClearEvent uses Stripe to process payments. When a registration fee is paid successfully on-line, the fee is immediately deposited into your event’s Stripe account. Stripe will then issue a transfer between your event’s Stripe account and your event’s bank account on a 7-day rolling basis (2-day in the US). You can set the transfer frequency in the Transfers tab of your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account. To learn more, visit Stripe’s documentation on transfers.

Nope! Stripe, our payment provider, doesn’t limit the amount that can be transferred and deposited into your bank account in a given transfer.

ClearEvent currently supports charging in US Dollars (USD) or Canadian Dollars (CAD). You can accept charges in USD or CAD from almost any credit card and debit card—no matter where your customer lives — though customers in other countries may be charged additional fees by their bank. If you would like to request additional currencies be supported in the near future, please let us know.

Stripe charges a conversion fee for charges in a currency not associated with your bank account. The conversion fee varies, but it’s about 2% on top of the regular transaction fees. To learn about this, visit Stripe’s documentation.

To avoid this conversion fee, simply connect a bank account from the country whose currency you’re using and funds in that currency will go to that account with no conversion fee. For example, if you charge in US Dollars to participate in your event, make sure your Stripe Account is connected to a US Dollar Bank Account.

For a complete list please review the Supported Currencies by Country Stripe support article for a current list.