Clear, affordable pricing.

Events can accept payments in the following currencies:

• US Dollars (USD)
• Canadian Dollars (CAD)
• British Pounds (GBP)
• Australian Dollars (AUD)
• Swiss Francs (CHF)
• Euro (EUR)

Don’t see your currency? Please chat with us to request it. You can accept charges from almost any credit card and debit card — no matter where your customer lives — though customers in other countries may be charged additional fees by their bank. Stripe (our payment processor) charges a conversion fee in rare cases where charges are received in a currency that’s not associated with a bank account connected to your Stripe account. The conversion fee varies, but it’s about 2% on top of the regular transaction fees. To learn about this, visit Stripe’s documentation. Avoid conversion fees by connecting a bank account to Stripe that is in a currency that matches your event currency. Funds will then be deposited without incurring any additional currency conversion costs. For example, if your event charges registrants in U.S. Dollars, make sure your a U.S. Dollar bank account is connected to your Stripe account. For a complete list please review the Supported Currencies by Country Stripe support article for a current list.

To plan and run events using the ClearEvent platform an event subscription plan is required. Depending on the event subscription plan you choose, you can run a single event, or multiple events at once. You can run each of your event(s) as many times as you like, as long as your subscription is active. All subscription plans include access to all product features and are billed annually.

A Single Event subscription plans allows you to run one event at a time, as many times as you like within your subscription period. A Multi-Event subscription plan allows you to run many events at the same time, as many times as you like within your subscription period. Typically, you would choose a multi-event subscription plan when you need to have multiple overlapping events running at the same time. Single Event Example 1: Chris runs an event that happens once every year. In this case, Chris can pick the Single Event annual subscription plan for his event. As long as Chris’ subscription plan remains active, he’ll be able to access his event data year-round and run his fundraiser each year. Single Event Example 2: Sally runs an event that happens twice a year in the Spring and Fall. Since her events won’t overlap and only one event will be running at a time, Sally can still pick the Single Event annual subscription plan. As long as Sally’s subscription plan remains active, she’ll can run both of her events and will be able to access her event data year-round. Multi-Event Example 3: Clara’s team runs 4 different business development workshops each year. Each of her events is different, and registration for all of her events will be open at the same time. In this case, Clara can pick the Up to 5 Events annual subscription plan so that her team can plan & run each of her 4 workshops in parallel. As long as Clara’s subscription plan remains active, her entire team be able to access their event data for each of their workshops year-round.

A Free Trial allows you to evaluate the ClearEvent product free of charge. ClearEvent currently offers a 14 day free trial only on our Single Event annual subscription plan. At the end of your Single Event trial, if you would like to upgrade to a bulk plan to run multiple events at once, please chat with us before the end of your trial. During the 14 day free trial of the Single Event plan, you may evaluate the ClearEvent platform free of charge. A credit card is required to sign up for the 14 day free trial period. Your card will NOT be charged during the trial period. When the 14 day free trial period ends, your card will be automatically charged annually on a recurring basis for the selected subscription plan. If you have an active trial of an event subscription plan, you will receive a reminder email 7 days before the end of the 14 day trial period. You may cancel your event subscription plan at any time before the end of the trial period, and you will not be charged. Cancelling a trial will delete your event and data from the ClearEvent platform.

Yes, but only for paid registrations and tickets sold online. There are no service charges when registration or tickets are free. The ClearEvent Service Charge only applies to registrations and tickets that you sell online through the ClearEvent platform. The ClearEvent Service Charge is 2.35% + 0.70 per registration or ticket, and is capped at a maximum of 15.00. The ClearEvent Service Charge is always calculated in the event currency. By default, the ClearEvent Service Charge is paid by the attendee. Optionally, the ClearEvent Service Charge can be absorbed into the registration fee or ticket price. The ClearEvent Service Charge does not apply to free registrations or tickets, or paid registrations that are collected manually (e.g. by check outside of ClearEvent). Stripe (our credit card processor) applies payment processing charges on all successful card charges. The Stripe Processing Charge varies depending on a number of factors. In North America, Stripe fees are typically 2.9% + 0.30 of the total credit card charge. The Stripe Processing Charge is paid by your event and is always calculated in the currency of the event’s bank account(s) after any currency conversions are applied. Learn more about service charges.

The ClearEvent Service Charge is 2.35% + $0.70 per registration or ticket and is capped at $15 per registration or ticket. It is always calculated in the event currency. For Registrations, the ClearEvent Service Charge and cap is applied to the registration total. For Ticket purchases, the ClearEvent Service Charge and cap is applied to each ticket purchased. The Stripe Processing Charge is always calculated on the total amount charged to the buyers credit card. In North America, the standard Stripe Processing Charge of 2.9% + $0.30 will be applied (this rate can vary). The Stripe Processing Charge is always calculated in the currency of the bank account(s) that are attached to your Stripe account (after any currency conversions are applied). For examples and additional details, click here to learn more.

Of course! By default, the ticket buyer or registrant pays the ClearEvent Service Charge (your event does not pay it). You can choose to hide the ClearEvent Service Charge by absorbing it into the registration fee and/or ticket price. In this case, the event will pay the ClearEvent Service Charge. We recommend increasing your ticket or registration price to account for the ClearEvent Service Charge that is hidden in the price shown to your buyers.

An “event manager” is someone that can access the event management tools in ClearEvent. You can invite your event organizing team to become event managers so that they can help you plan & run your event.

Using Stripe, your event can accept on-line payments with almost any kind of credit card or debit card:

• U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
• Canadian and European businesses can accept Visa, MasterCard, and American Express.

You can also accept gift and prepaid cards that are one of the above types. For more information visit Stripe’s support documentation.

       

Stripe is an on-line credit card payment processor that provides a quick and secure way to accept credit and debit card payments on the Internet. ClearEvent is a Verified Stripe Partner and integrates with Stripe to allow your event to easily process online payments. A Stripe account is not required if your event does not need to accept paid registrations or sell tickets online. Your event can still offer registrations & tickets that are free, or are paid offline (e.g. accept cash at the door). If your event needs to accept paid registrations or sell tickets online, then a Stripe account is required. You can always set one up later. Stripe is the only payment processor supported by ClearEvent at this time. Your event will be responsible for paying Stripe Processing Charges on all online registration and tickets purchases that have been successfully processed by Stripe.

The ClearEvent platform allows events to easily accept online payments for paid ticket orders and registrations through Stripe. Events wishing to accept online payments must create their own Stripe account (it’s free) and connect it to an existing bank account (learn how). Setting up Stripe is easy and can be done in just a few minutes from the Payments section within ClearEvent. After creating & connecting your Stripe account to ClearEvent, payments collected are deposited into your Stripe account and will then automatically be deposited on a 2-day rolling basis into your bank account in the U.S. (typically 2-5 days elsewhere).

ClearEvent uses Stripe to process payments. When a registration fee is paid successfully on-line, the fee is immediately deposited into your event’s Stripe account. Stripe will then issue a transfer between your event’s Stripe account and your event’s bank account on a 2-5 day rolling basis (usually 2-days in the U.S.). You can set the transfer frequency in the Transfers tab of your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account. To learn more, visit Stripe’s documentation on transfers.

Yes! ClearEvent complies with Payment Card Industry Data Security Standards (PCI DSS). We are PCI SAQ A as we have outsourced all cardholder data processing functions to Stripe (https://stripe.com/accept-payments/clearevent). Stripe has been audited by Qualified Security Assessor (auditor), and has been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. Learn More Our hosting partner where our servers reside (Microsoft Azure) complies with PCI Data Security Standard (DSS) 3.1.

If you run multiple events, volume pricing is included in our annual subscription plan pricing. This means your cost per event to use the ClearEvent platform becomes cheaper the more events you run. Please chat with us to sign up for a volume subscription plan.