Question 1

What is a Free Trial?

Accepted Answer

Enjoy the full power of ClearEvent—risk-free—for 14 days on our Single-Event plan. Full access with zero cost during the trial, easy signup with credit card required but not billed until trial ends, seamless upgrade to Multi-Event plan if needed before day 14, automatic annual billing on day 15, cancel anytime with no charge and data removed, with friendly reminder emails before trial expiration.

Question 2

What currencies are supported?

Accepted Answer

Subscription billing is in US Dollars (USD) and Canadian Dollars (CAD). Event payments can be accepted in USD, CAD, British Pounds (GBP), Australian Dollars (AUD), Swiss Francs (CHF), and Euros (EUR). Attendees may use nearly any credit or debit card worldwide; bank may apply foreign-exchange fees.

Question 3

What is an Event Subscription Plan?

Accepted Answer

An Event Subscription Plan unlocks the full ClearEvent platform for planning, running, and relaunching events. Single-Event Plan supports one active event at a time, Multi-Event Plan allows multiple concurrent events. Unlimited launches included, all features accessible, and annual billing with no hidden costs.

Question 4

What’s the difference between Single-Event and Multi-Event plans?

Accepted Answer

Single-Event supports one active event at a time (sequential, non-overlapping). Multi-Event supports multiple concurrent events. Single-Event is for recurring or one-off events; Multi-Event suits agencies, associations, or teams handling multiple overlapping events.

Question 5

Do service charges apply?

Accepted Answer

Yes, ClearEvent Service Fee (2.35% + $0.70 capped at $15) applies on paid registrations or tickets sold online. Stripe Processing Fee (~2.9% + $0.30) applies on every successful card payment and is always paid by the event organizer.

Question 6

How are service charges calculated?

Accepted Answer

ClearEvent Service Charge applies per registration or ticket and is capped. Stripe Processing Charge applies on total paid amount by buyer's credit card and varies by bank account currency and region. Detailed fee schedules are available on ClearEvent help articles.

Question 7

Can I hide the ClearEvent Service Charge?

Accepted Answer

Yes, by choosing "Absorb service charge" in event pricing settings, the event pays the service charge instead of attendees, showing a clean all-in price to buyers. This option lets you keep net revenue the same by adjusting ticket prices accordingly.

Question 8

What payment methods are accepted?

Accepted Answer

Thanks to Stripe integration, ClearEvent accepts virtually all major credit cards and digital wallets without extra setup: U.S. events accept Visa, MasterCard, American Express, JCB, Discover, Diners Club; Canada and Europe accept Visa, MasterCard, American Express; gift and prepaid cards from supported networks; digital wallets including Apple Pay and Google Pay. All transactions are PCI compliant.

Question 9

What is Stripe & do I need an account?

Accepted Answer

Stripe is the secure PCI-compliant payment engine used by ClearEvent for all online payments. For free or offline payment events, no Stripe account is needed. For paid online events, a Stripe account is required to process card and wallet payments; setup is free and quick.

Question 10

How does my event get paid?

Accepted Answer

Stripe connects your event to your bank account. All online sales go directly to your Stripe balance less service charges, with automatic payouts to your bank every 2 business days in the U.S. (2-5 days elsewhere).

Question 11

When does my event get paid?

Accepted Answer

Sales revenue hits your Stripe balance instantly and is then transferred to your bank account on a rolling 2-day schedule in the U.S. or 2-5 days elsewhere.

Question 12

Is my credit card data safe?

Accepted Answer

Yes, ClearEvent is PCI DSS compliant and outsources all cardholder data functions to Stripe, a PCI Level 1 service provider with strict security certifications. Hosting is provided by Microsoft Azure, also compliant with PCI DSS.

Question 13

What discounts are available?

Accepted Answer

Volume pricing is included in annual subscription plans, making your cost per event cheaper as you run more events. For details, please chat with ClearEvent to sign up for a volume subscription plan.

Question 14

What is an "Event Manager"?

Accepted Answer

An Event Manager is a user role in ClearEvent with access to event planning and management tools. You can invite teammates as Event Managers with custom permissions, enabling collaborative planning without sharing passwords.

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