Secure, Safe & Reliable Event Management

ClearEvent: Your Trusted Partner in a Secure Event Management Platform

ClearEvent prioritizes the security, safety and reliability of both your data and our systems. As a secure event management platform, we use advanced encryption to protect all data transmitted between your browser and ClearEvent, ensuring secure communication. Partnering with Stripe, we comply with the highest payment security standards. Our systems are continuously monitored and updated to prevent security threats. Additionally, your data is backed up in multiple locations, ensuring it remains safe and accessible, even in emergencies. With ClearEvent’s secure event management platform, you can trust on advanced technology to protect your event information within a user-friendly platform.

Security

Data Encryption

We protect all information transmitted between your browser and ClearEvent with SHA-2 and 2048-bit encryption – the strongest on the market. This ensures that all data on our secure event management platform remains safe from eavesdropping. The lock icon in your browser confirms that you’re connected to the genuine ClearEvent site and that your data is safe and secure in transit.

PCI Compliance

ClearEvent adheres to the Payment Card Industry Data Security Standards (PCI DSS). As a secure event management platform, we maintain the highest level of PCI SAQ A compliance for secure payment processing as all cardholder data processing functions are outsourced to Stripe (https://stripe.com). Stripe has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. Stripe’s compliance with these highest certification ensures the highest level of security for cardholder data. Learn more about Stripe’s PCI compliance level here.

Firewalls and Vulnerability Scanning

Your data is safely stored behind secure firewalls in our data center. Regular vulnerability scans are conducted to detect and address potential security risks in our event management platform. These scans ensure that our secure event management platform remains protected against potential threats.

Any issues identified are quickly resolved by our security team.

Data Protection

All user passwords are stored using Hash-based Message Authentication Code (HMAC) SHA-256 encryption, ensuring that no plain text passwords are ever stored. Sensitive payment details, like credit card information, are never stored on ClearEvent servers. Instead, payment data is securely processed through Stripe.

Our platform is designed with advanced data protection measures, making ClearEvent a secure event management platform for all your needs.

Tenant-Level Security

Our platform ensures that each customer’s event data is isolated and protected, maintaining strict security at the organizational level.

Physical Security

ClearEvent’s servers are housed in Microsoft Azure’s state-of-the-art data centers, benefiting from their comprehensive physical and network security measures. These centers feature biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to ensure your data remains safe at all times. Learn More

Reliability of a Cloud-Hosted Secure Event Management Platform

Backups

We replicate all event data across multiple database servers, providing a safeguard against data loss. Backups are stored securely in two geographical locations, ensuring your event data is recoverable, even in the face of a major disaster.

Cloud Hosting

ClearEvent operates in a cloud-hosted environment with redundant web and database servers, ensuring uninterrupted access to your event data.. This cloud-hosted environment scales dynamically to ensure consistent application performance that meets our user expectations.

Our partnership with Microsoft Azure guarantees enterprise-grade performance and 24/7 technical support. Microsoft has decades-long experience building enterprise software and running some of the largest online services in the world. Azure is engineered to handle any workload. More than 66 percent of Fortune 500 companies rely on Azure, which offers enterprise grade SLAs on services, 24/7 tech support, and round-the-clock service health monitoring. Customers include Heineken, 3M, Dyson, Mazda, GE Healthcare, Trek, NBC Sports, and many, many more. Learn More

Currently, customer and user data is stored in secure U.S. data center locations.

Data Compliance for Canadian Customers

For Canadian customers, ClearEvent leverages Microsoft Azure’s compliance with established ISO/IEC security standards, including ISO/IEC 27001, ISO/IEC 27002, and the code of practice for cloud privacy, ISO/IEC 27018. Microsoft has assessed its practices in risk, security, and incident management; access control; data integrity protection; and other areas relative to the recommendations from the Office of the Privacy Commissioner of Canada, and has determined that in-scope Azure services can meet those recommendations. These standards meet Canadian privacy regulations, ensuring your data is secure, no matter where it is stored or accessed, Microsoft does not control or limit the locations from which customers or their end users may access their data.

PIPEDA does not require Canadian businesses to keep personal information in Canada. However, depending on the province where organizations do business, or their industry, they could be required to keep certain types of data within Canadian borders. ClearEvent customers are advised to seek legal council regarding their specific data privacy needs in order to determine if their compliance needs are able to be met.

Responsible Disclosure of Security Vulnerabilities

If you identify a potential security vulnerability in our service, product, or website please contact us. We take such matters seriously and will act quickly to resolve any issues.

Privacy

For more details on how we protect and use your data, please review ClearEvent’s Privacy Policy.

Questions?

If you have any security concerns or questions, please do not hesitate to contact us directly.