Frequently Asked Questions

Review frequently asked questions about the ClearEvent platform.

Our FAQ will help you learn more about the ClearEvent platform. If you still have questions, Chat with us! We're happy to answer any questions you may still have.

Do I need to install anything?

Nope! ClearEvent is cloud-based. That means your entire team can access it from anywhere in the world, at any time, with only a modern web browser.

Which devices does ClearEvent support?

ClearEvent runs in all modern “evergreen” web browsers on all major platforms (Windows, Mac and Unix). ClearEvent also runs on all mobile platforms (iOS, Android, Blackberry and Windows Phone).

How long will it take to get setup?

Most customers complete the basic setup in minutes (not hours) and are able to launch their Event Portal and begin planning their event. Obviously, planning your event takes much longer than that, so we built ClearEvent to be intuitive, simple to set up and easy to use.

Can I import my existing data?

You bet! We’ve built import and export capabilities into the product so you can use data you already have to get up and running quickly. Standard templates will help you import things like budget line items, to-do’s, contacts, and much more…

What's the different between Tickets vs. Registration?

Deciding between tickets and registration can be confusing.  It’s hardly surprising because tickets and registration are similar in some ways and quite different in others. The good news, is that ClearEvent has you covered and allows you to offer both tickets and registration to your guests!

Tickets are fast to set up. They're generally best used to sell simple access to your event (a general admission ticket, day pass, party admission, free ticket, etc.). Tickets are great when you want to allow an attendee to quickly purchase admission for themselves as well as other guests, and you only need to collect basic attendee details (or no attendee details at all) from ticket holders. 

Registration allows you to collect personal details from an individual that will attend your event. Registration is best used when you need to create your own custom questions to collect specific details from an individual attending your event (e.g. Vendor, Exhibitor, Competitor, VIP, Media, etc...). Registration also provides additional capabilities to review & approve registrants, defer payment collection, and can support different online & offline fee payment options. 

For more details, check out this blog post: Tickets And Registration Part 1: What’s The Difference?

How much does it cost?

For small events, it’s FREE! Small events pay nothing and there’s no credit card required. As you grow, your event can upgrade to larger plans if needed. We have paid plans to suit larger events. Learn More

Can my event accept online payments?

Yes! Using your own Stripe account, your event can easily accept online credit card payments. Your money will be deposited into your bank account on a rolling basis. Learn More

Is it secure?

Yes. All data sent and received in ClearEvent is encrypted using TLS 1.2 using a SHA 256 certificate from DigiCert Inc. ClearEvent does not store credit card data on our servers and we are rated PCI SAQ A. Our payment processor, Stripe is certified to PCI Level 1 Service Provider, the highest standard.

I still have questions, can I talk to someone?

Sure thing! Simply request a call and someone from our team of event experts will contact you. You can also reach us through the Chat button (bottom-right) or by email.

Discover how ClearEvent can help

Sign up now to create your event for free. No credit card required. No trial expiry dates.

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