Release Notes (2024.06.30)

Release Notes (2024.06.30)

What’s New

Registration

Forms

You can now easily copy the Share Link for any registration form directly from the Registration section > Forms tab with our new “Copy to Clipboard” button—no need to edit the form and navigate to the Publish tab anymore!

Email Confirmation

We’ve enhanced the registration confirmation emails to include your custom registrant type nomenclature. Now, the registrant type will be consistently displayed across both the registration form and confirmation emails, ensuring a seamless and personalized experience for your attendees.

Webhooks

We have introduced the following new fields in the Registration and Ticket Order webhook payloads to help make these payloads easier to understand.

  • Registration Order Payload:
    • ParticipantStatusDesc: Shows the status description of an attendee (e.g., “Approved”).
    • RegistrationFormName: Helps identify the registration form used to register the attendee (e.g., “2024 Summit Attendee Registration Form”).
    • RegistrantType: Identifies the type of attendee/registrant being exported (e.g., “Attendee”).
  • Ticket Order Payload:
    • StatusDesc: Displays the status description of a ticket order (e.g., “Canceled and partially refunded”).
  • Ticket Order Detail Payload:
    • RefundStatusDesc: Shows the refund status description of an individual ticket (e.g., “Canceled”).

Invites

Now you can filter invitees by status when copying an invite, making it easy to exclude those who have accepted or declined. Just use the new dialog to apply your filters.

Payment

We’ve enhanced our payment processes to include support for the Strong Customer Authentication (SCA) banking regulations for customers in the European Economic Area (EEA).

Other Improvements & Fixes

  • My Orders: We’ve resolved an error that occurred when creating tickets with only a custom start date. Now, tickets with an optional end date are displayed correctly on the My Orders page without any errors.
  • Tickets: We’ve fixed an issue where an error was displayed when attempting to print tickets on mobile devices. Now, if printing is not supported on the device, a friendly warning message will appear, advising users to try printing from a different device.
  • Registration: We’ve enhanced the registration form checkout workflow for mobile users, especially on iPhones. Now, you can easily see your order summary and running subtotal with a new pinned floating footer menu. This menu ensures smooth scrolling and provides a clear view of your cart contents, even with long product lists. No more jumping pages or hidden order details!
  • Registration: We’ve improved URL validation in the Textbox field on forms. Now, invalid URLs with characters like “(“ at the start will be flagged, preventing errors and ensuring all links are correctly formatted.
  • Registration: Fixed a column filtering problem in the Registration > Worksheet grid view that was preventing column filters from being applied to grid rows. This issue also affected filtering in the Job Assignment grid. You can once again use column filters to help filter down the data presented in these grid views.
  • Registration: We’ve fixed an issue where promo codes couldn’t be applied after a pending registration was received that also purchased a Booth Fee Type. Promo Codes can once again now be applied in the Registrant details > Payments tab.
  • Export: Fixed an issue where deleted registrants would still appear in the “Export All Registrants” file. Now, deleted registrants will no longer show up in the export.
  • Sponsors: We’ve fixed the issue where leaving the Sponsor Level name field blank resulted in a server error when saving your changes. Now, Sponsor Level names are no longer required, and changes can be saved without any errors.
  • Schedules: We’ve fixed the issue where the “Back to Schedules” button was always displayed in embedded schedules. Now, the button will only appear if specifically desired, ensuring a cleaner and more logical embedding experience.
  • Payment: Fixed an issue that prevented some retired subscription plans from being upgraded to the latest available subscription plan.
Sell Tickets Online in 5 Easy Steps

Sell Tickets Online in 5 Easy Steps

Unlock the potential of online ticket sales. Follow our simple guide and start selling tickets online for your event in just five easy steps.

Step 1: Do Your Homework Before Selling Tickets Online

Selling tickets online can be a breeze if you prepare adequately. Start by listing the types of tickets you want to offer. For example, you might sell adult, child, and senior tickets at different prices. Perhaps you want to include a family ticket package for two adults and three children. The choice is yours.

Determine Fair Pricing

Set prices that are fair for your event. Research similar events to gauge standard pricing. If your event offers superior entertainment or amenities, you might justify a higher price. Conversely, if your event has fewer attractions or is harder to reach, you may need to adjust prices accordingly. Understanding your audience’s expectations ensures your tickets are priced appropriately.

Consider Important Details

  • Special Instructions: Are there unique aspects attendees should know? For example, if the venue prohibits overnight camping or open fires, make this clear.
  • Refund Policy: Decide on a refund policy upfront. Will you offer refunds if an attendee can’t make it? What if the event is canceled due to weather? Clearly outline these terms to avoid confusion later.
  • Essential Information: If there are access limitations or risks associated with your event, inform your ticket buyers. Include this information on the ticket purchase page and the tickets themselves.

Write Everything Down

Document all these key details. Having this information ready will streamline the ticket setup process and ensure consistency across all platforms.

Step 2: Choose a Reliable Online Ticketing System

Selecting the right event ticketing system is crucial. Look for a platform that offers:

  • Professional Ticket Layouts: Tickets should be well-designed and easy to read.
  • User-Friendly Interface: A simple setup process saves you time and reduces errors.
  • Essential Features: Functions like ticket previews and order limits become invaluable as you grow.
  • Affordable Pricing: Opt for systems with affordable pricing and reasonable processing fees (around 3% is standard).
  • Quick Fund Transfers: Ensure that ticket sale funds are deposited into your bank account within a few days.

Consider an All-in-One Solution

Platforms like ClearEvent not only handle ticket sales but also offer event planning, registration, communication tools, and a built-in event app. As your event grows, these additional event management features can support expanded activities and a larger organizing team.

Explore ClearEvent’s Ticketing Features

Step 3: Set Up Your Online Tickets

Connect Your Payment Processor

Before you can sell tickets online, you need to set up a payment processor. Platforms like ClearEvent guide you through connecting an existing Stripe account or creating a new one. This step ensures you receive funds directly into your designated bank account.

Create Your Tickets

With your preparatory work from Step 1, setting up tickets is straightforward:

  • Ticket Names: Define each ticket type (e.g., Adult, Child, Senior).
  • Pricing: Set the price for each ticket type.
  • Availability Dates: Specify when tickets go on sale.
  • Event Details: Include the date, time, and location of your event.

Enhance with Additional Settings

While basic settings get you started, consider utilizing other features:

  • Sales Targets: Set goals for the number of tickets you hope to sell.
  • Event Capacity: Limit the total number of tickets to match venue capacity.
  • Purchase Limits: Control the minimum and maximum number of tickets per order.
  • Waivers and Agreements: Include any terms buyers must agree to during purchase.
  • Custom Messages: Craft confirmation messages for ticket buyers.

Include Essential Information

Don’t forget to add:

  • Refund Policy: Clearly state your policy to manage buyer expectations.
  • Important Instructions: Highlight any critical details on both the purchase page and the tickets.

Test Everything

Before launching, perform test transactions. A good system allows you to simulate purchases to catch any errors, such as incorrect pricing or typos. Fixing issues early prevents headaches later.

Step 4: Promote Your Online Tickets

Promotion is key to selling tickets online. Here’s how to maximize your reach:

Start Early

Begin your promotional efforts well in advance. The more time you allocate, the better. Early promotion gives you the opportunity to adjust strategies based on feedback.

Utilize Multiple Channels

  • Social Media: Leverage platforms like Facebook, Twitter, and Instagram to reach a wider audience.
  • Printed Materials: Don’t underestimate the power of flyers, posters, and banners.
  • Email Marketing: Send newsletters or special offers to your subscriber list.

Engage Your Audience

Encourage people to share your event with friends and family. Interactive content like contests or early bird specials can boost engagement.

Monitor and Adapt

Track which promotional methods yield the best results. Use analytics tools to understand where your ticket sales are coming from and adjust your efforts accordingly.

Step 5: Monitor Your Ticket Sales

Keeping an eye on your sales data helps you stay on track:

Assess Performance

  • Meet Minimums: Ensure you’re selling enough tickets to cover costs.
  • Identify Trends: Are sales increasing, decreasing, or stagnant?

Troubleshoot Issues

If sales are lower than expected, consider possible reasons:

  • Visibility: Are people aware of your event?
  • Competition: Are there other events happening simultaneously?
  • Messaging: Is your event information clear and appealing?
  • Pricing: Are your ticket prices appropriate for your target audience?

Take Action

  • Increase Promotion: Ramp up marketing efforts in effective channels.
  • Adjust Pricing: Consider early bird discounts or group rates.
  • Enhance Value: Add attractions or amenities to make your event more enticing.

Use Reporting Tools

A robust ticketing system like ClearEvent provides detailed reports to help you make informed decisions.

Learn More About ClearEvent’s Dashboard

Selling Tickets Online Made Easy

By following these five steps, you’ll be well on your way to successfully selling tickets online:

  1. Do Your Homework
  2. Choose a Reliable Ticketing System
  3. Set Up Your Tickets
  4. Promote Your Event
  5. Monitor Sales and Adapt

There’s nothing quite like the satisfaction of seeing your event tickets selling and funds flowing into your account. Stay focused, be proactive, and watch your event succeed!

Ready to Sell Tickets Online Effortlessly?

Discover how ClearEvent can simplify your ticketing process.

Get Started with ClearEvent

Dealing with Stress Effectively in the Event Management Industry

Dealing with Stress Effectively in the Event Management Industry

Stress is an inherent aspect of the event management industry. The dynamism of coordinating vendors, meeting client expectations, and the pressure of executing flawless events can lead to significant stress for event managers and organizers. This article explores the different sources of stress within the industry, offers practical advice for managing this stress, and provides insights on recognizing the signs of stress.

Understanding the Sources of Stress in Event Management

Event management is a field that thrives on precision, deadlines, and client satisfaction. The first step toward managing stress is identifying its sources, which can be categorized as direct and indirect stressors.

Direct Stressors

These are the immediate, unavoidable challenges associated with managing an event:

  • Client Expectations: The pressure to meet and exceed client demands can be overwhelming, especially when changes are requested last minute.
  • Tight Deadlines: Events are deadline-driven, with fixed dates and often inflexible timelines.
  • Budget Constraints: Working within financial limits while trying to deliver high-quality results often creates significant pressure.

Indirect Stressors

These stressors are not always evident but can significantly impact an event manager’s stress levels:

  • Long Hours: The industry often requires working early mornings, late evenings, and weekends.
  • Interdepartmental Dependencies: Reliance on various teams and external vendors, whose performance directly impacts your work, can be a source of stress.
  • Personal Sacrifice: Personal time and work-life balance often suffer, which can lead to burnout.

Practical Strategies for Stress Management

To manage stress effectively, consider the following strategies:

Prioritization and Delegation

Understanding how to prioritize tasks and delegate effectively can reduce overwhelming feelings. Utilize tools like project management software to keep track of tasks. For example, ClearEvent’s event management software offers comprehensive tools to streamline planning and execution processes, ensuring nothing falls through the cracks. More details on these tools can be found here.

Maintain Professional Boundaries

Establish clear boundaries with clients and your team. Learn to say no or negotiate more reasonable expectations or deadlines when necessary.

Invest in Technology

Utilizing technology can automate mundane tasks and free up time for more critical responsibilities. Consider using ClearEvent’s registration and ticketing features to automate part of the attendee management process, thus reducing workload and stress. Explore these features here.

Recognizing Signs of Stress

Recognizing when you are stressed is crucial in taking timely action to manage it. Here are some common symptoms:

  • Physical Symptoms: Headaches, fatigue, and changes in sleep patterns.
  • Emotional Symptoms: Feelings of being overwhelmed, irritability, or mood swings.
  • Behavioral Changes: Procrastination, withdrawal from responsibilities, or decreased job performance.

Effective Stress Relievers

Here are some targeted strategies to alleviate stress in event management context:

Physical Activity

Engage in regular physical activity. Even short walks during the day can help clear your mind and lower stress levels. The Department of Health and Human Services Physical Activity Guidelines for Americans (PDF, 15MB) recommends 150 minutes or 2.5 hours of moderate aerobic activity a week, or 75 minutes of more vigorous activity. Working out boosts brain health (apa.org)

Networking and Support

Build a support network with other event professionals who understand the pressures of the industry. There are several groups of event professionals which can be found on Social Media that can provide great insights and opportunities to network.

Mindfulness and Relaxation Techniques

Incorporate mindfulness practices like meditation or deep breathing exercises into your daily routine to help manage stress and improve mental focus. Mindfulness meditation: A research-proven way to reduce stress (apa.org)

Frequently Asked Questions

How can technology reduce stress in event management?

Technology streamlines processes, automates tasks, and provides real-time updates, which can significantly reduce the stress associated with manual coordination and errors.

What is the best way to deal with difficult clients?

Maintain professionalism, set clear boundaries, and manage expectations from the outset. Communication is key—ensure all agreements are documented to avoid misunderstandings.

Can stress affect the success of an event?

Absolutely. High stress levels can lead to errors, poor decision-making, and burnout, which can all negatively impact the event’s outcome.

It Starts With You

Dealing effectively with stress in the event management industry is crucial not only for your professional success but also for your personal well-being. By understanding the sources of stress, employing practical stress management techniques, and recognizing when you are stressed, you can maintain your performance and enjoyment in this dynamic field.

Remember, the event management path, though strewn with challenges, also brings immense satisfaction and success. Managing stress isn’t just about surviving in the industry; it’s about thriving in it.

Namaste

See How ClearEvent Simplifies Your Events

Ready to elevate your event management? Schedule a personalized demo with an event specialist to explore ClearEvent's full potential.

AI and Event Management: A Guide for Event Managers

AI and Event Management: A Guide for Event Managers

In the dynamic realm of event management, the advent of Artificial Intelligence (AI) offers event managers unparalleled opportunities for innovation and efficiency. AI is not just about futuristic dreams; it’s a practical tool that can significantly enhance how we plan, execute, and enjoy events. Whether it’s a dynamic conference, a grand fundraising gala, or an electrifying music festival, AI has tools and solutions to streamline your workload and elevate your event’s impact. Whether you’re a novice in the world of AI or an early adopter looking to expand your toolkit, we will highlight how AI technology has something to offer that will make your events and your life easier.

Unlocking AI’s Potential in Event Management

AI offers a treasure trove of benefits that can transform your event planning process, from automating mundane tasks to providing insights that tailor your event to your audience’s preferences. For event managers, this means accessing tools that can predict attendee behaviors, automate content creation, and offer personalized experiences at scale. Here’s how AI can serve you:

Predictive Insights:

By analyzing past event data, AI can forecast attendee preferences, helping you design events that resonate and ensuring your audience keeps coming back for more. Using the insight from this analysis can provide greater understanding of where your event excels, where it can improve and may even uncover things you never noticed before.

Creative Content Generation:

The challenge of crafting catchy event names, engaging descriptions, and compelling promotional materials is made easier with AI. These tools can generate compelling and creative content that captures your event’s theme and target audience, allowing you to concentrate on broader strategic goals.

Integrating AI into Event Management: A Strategic Approach

Integrating AI into your event planning and management is simpler than it seems, and highly beneficial. Here’s how to get started:

  1. Identify Your Objectives: Pinpoint what you aim to achieve with AI. Do you want to create more engaging content or streamline your planning process? Setting clear goals guides your choice of tools.
  2. Select Appropriate Tools: The AI tool landscape is diverse, offering various solutions tailored to different needs. Opt for tools that align with your goals and offer ease of use. Exploring options with free trials is a smart way to find the perfect fit.
  3. Emphasize Privacy: In today’s digital age, data security is crucial. Choose AI tools that adhere to strict data protection laws, ensuring your and your attendees’ information remains secure.
  4. Educate Your Team: A tool’s effectiveness is contingent on its users’ proficiency. Equip your team with the knowledge to use AI tools efficiently, emphasizing their benefits and potential challenges.
  5. Iterate and Enhance: AI technology is ever evolving. Leverage the insights from each event to refine your strategy, continually seeking more innovative AI applications to improve the attendee experience.

Spotlight on Current AI Tools for Event Managers

Let’s bridge the gap between concept and practice by highlighting some AI tools that are changing the game for event managers today. These tools are accessible, budget-friendly, and designed to make a significant impact:

  • Web Searches powered by AI: The majority of online search engines now include conversational bots that can provide answers quickly, summarize complex data and provide creative inspiration. Think of Bing’s Copilot chat which brings the power of ChatGPT to their search engine.
  • AI image creation tools: Get help with creating the proper image for your event, improve the look of your content with images that relate to your audience while maintaining consistency. AI tools such as Dall-E and Midjourney can greatly improve your design skills turning your ideas into images.
  • Prompt Libraries and Expert Tips: Knowing how to obtain the best output from these AI tools can be difficult, especially at first. There is a growing number of “prompt experts” who are sharing their golden-nuggets making it easier to get to your desired outcome faster. Many users on social media share their prompts, making it easy to find and follow those you like. You can also access online libraries such as Snackprompt or ChatGPT Prompts.
  • Canva’s Magic Write: Elevate your event’s visual and textual content with Canva’s Magic Write. This AI-powered feature generates creative content suggestions, making it easier to design stunning visuals and compelling descriptions.
  • SurveyMonkey’s Genius: Gather insightful feedback before and after your event with SurveyMonkey’s Genius feature. This tool uses AI to improve survey design for better response rates and more meaningful attendee feedback.
  • Zapier’s Automation: Streamline your event planning and execution with Zapier’s automation capabilities. Connect your favorite event management apps and services, automating workflows to save time and reduce errors.

Beyond the Horizon: AI’s Role in Future-Proofing Events

The integration of AI in event planning is not just about addressing current challenges but also about future-proofing your events. As AI technology evolves, its capacity to offer predictive insights, personalized attendee experiences, and streamlined operational processes will only grow. This foresight enables event managers to stay ahead of industry trends and meet attendees’ expectations in innovative and engaging ways.

Moreover, by adopting AI, event managers and organizers can contribute to a culture of innovation, encouraging others in the industry to explore and embrace new technologies. This collective shift towards technology-driven solutions will pave the way for more dynamic, inclusive, and successful events in the future.

Embracing AI for Event Success

The journey of integrating AI into event management is an exciting opportunity to enhance creativity, efficiency, and engagement. Remember that this journey is about continuous improvement and adaptation. Start with clear goals, choose the right tools, and always prioritize privacy and data security. The landscape of event management is evolving, and with AI by your side, you’re well-equipped to navigate this exciting future.

Are you ready to take your event planning to the next level with AI? Explore these tools and discover how they can transform your approach to creating unforgettable events. The future of event management is here, and the possibilities are endless. Let’s embrace AI and make every event extraordinary.

See How ClearEvent Simplifies Your Events

Ready to elevate your event management? Schedule a personalized demo with an event specialist to explore ClearEvent's full potential.

Release Notes (2024.06.30)

Release Notes (2024.03.31)

What’s New

Event Portal

Introducing: Advanced Templating for Custom Registrant Lists

ClearEvent is thrilled to announce a powerful new feature: Advanced Templating for Custom Registrant Lists. This enhancement gives event organizers the flexibility to design and display participant information uniquely tailored to their events.

Key Features:

  • HTML Templates: Craft your lists with custom HTML to meet your specific display needs.
  • Dynamic Placeholders: Insert registrant data effortlessly into your templates for personalized information display.
  • CSS Classes: Utilize our built-in CSS classes to style your lists for consistency and professionalism.
  • Cross-Device Compatibility: Enjoy flawless display across all devices and browsers.

Learn more here: Event Setup – Advanced Registrant List Templates

Other Improvements & Fixes

  • Registration: We’ve fixed an issue where hidden booth fees were visible on the registration form in specific scenarios. Hidden booth fees will now remain hidden as intended, thanks to improved fee filtering on both the server and client.
  • Registration: We’ve addressed an issue where sold-out products were still selectable during registration. Previously, registrants could add a product to their order, even after it was sold out. With this update, once a product reaches its maximum quantity, it will immediately display as “Sold Out” during the checkout process, preventing any further selection. This ensures a smoother and more accurate registration experience.
  • Registration: The registration Transfer feature has been corrected to no longer allow transferring registrations with Booth Fee types, as booth fee types cannot currently be transferred to other Standard Fee types.
  • Registration: Fixed a bug related to updating a saved date/time field on a registration form that was saving an “Invalid Date” value in the registration answers.
  • Tickets: Fixed an issue when setting a Custom Event Date for a Ticket that was causing a problem when attempting to save custom address details.
  • Invites: Fixed an isolated issue related to accepting the anti-spam disclaimer that was preventing some users from sending invites, even after accepting the anti-spam disclaimer.