• Don’t send reg confirmation emails for manual approval to event admins: Registration Confirmation emails are no longer sent to Event Managers when a registration is manually approved. This change will help to reduce the amount of system notification emails that are being delivered to Event Managers. Registration Confirmation emails (if enabled) will still be sent to Event Managers whenever a new Pending registration is received, or an Auto-Approved registration is received.
  
• Restrict product variant total quantity to Max Qty: We’ve updated our registration form to make product quantity selections clearer. Now, when you add a product with different variants to your registration, the total quantity of all variants combined cannot exceed the set maximum quantity (Max Qty) for that product. Previously, each variant could be added up to the Max Qty separately.
• Allow Alt. Email field to be hidden: The Registration Form Designer now allows you to determine if the Alternate Email field should be shown on your Registration Form. By default, the Alternate Email field is displayed and allows the registrant to decide if they would like to forward a copy of their registration to an alternate email address. If you do not need this functionality, you can now turn off this feature by unchecking the Alternate Email field for a specific registration form in the Event Manager App > Forms tab > Edit a specific form > Fields tab > Registrant Details editor > Alternate Email checkbox.
  
• Allow registrants to be transferred from archived events: Registrants can now be transferred from an archived event event to any other event in the organization provided existing transfer rules and restrictions apply. This can be very helpful for scenarios where an event decides to accept early registration for their next event while their current event is still active. In this scenario, if you rolled over the event, those event registrations intended for the next event would get archived, which is why it can sometimes be desirable to transfer out of a past archived event to the current active event.
• Include FormId and Rename ParticipantType in registrant export file: The Registrant Export file format has been updated to now include the unique FormId that is associated with the Form in ClearEvent. This can help identify the unique registration form that was used to sign up an attendee in rare scenarios where there are multiple forms with the same name. The “Participant Type” column was also renamed to “Registrant Type” in the export file to be consistent with Event Manager App terminology.
• Remove Registration Checkout Step Titles: The registration checkout workflow has been improved to make it more flexible by removing the built-in Step titles for the Register and Fees steps. No longer will these steps display a non-editable “Register” and “Choose one” heading label. If you need to display a title for these checkout steps, consider adding text styled as a Heading to the Settings tab > Description field, and Fees tab > Instructions to buyer fields.
  
• Do not send admin confirmation emails for manual approvals: To help reduce unnecessary email communications from the ClearEvent platform, Event Managers will no longer receive redundant registration approval notification emails. These confirmation emails are not needed anymore as it is the Event Organizer that initiates the approval in the first place. The original registration received confirmation email will still be sent so that Event Managers know there are new registrations to review and approve.
• Configurable Checkout Step names: Now Event Organizers can customize their Registration Step names to match their preferences and align with their needs in the Form Builder.
  
• Increase Rich Text content field size: The Rich Text Field in the Form Designer has been modified to increase the maximum number of allow characters of text (100,000). This allows for including longer-form text content on your registration forms.
  
• Form Fields not resetting when not visible: Form fields on a registration form that are hidden as the result of a display rule, will now have their value reset if the field is hidden.
  

The Products tab has also received many updates and enhancements improving the use of this section.

• Zoom on hover over product image: Image zooming can now be enabled for Product add-on images added to a registration form. Allow your registrants to zoom in on important product details. For existing products, this feature can be enabled by editing the product and selecting the new “Image Zoom” setting. For newly added products, image zoom is enabled by default.
• Copy Product: Products can now be copied quickly and added to a registration form. Copying a product can save time whenever you need to create many similar products.
• Filter Product List: In the Event Manager App’s Form Designer, you can now filter the list of products that can be linked to a registration form. This makes it easier to manage large numbers of products.
• Export includes all Products: Fixed an issue with the Registrant Export that caused all product details to be included in the export file, no matter if the product was linked to the form or not. Now, only products linked to the registration form, as well as any past products purchased will be included in the export file.

We’ve added an “Integrations” tab in the Event Setup section!! Being able to synchronize data with third party softwares is increasingly important to Event Organizers and we’ve heard you.

Webhooks Support

You can now sync ClearEvent with your CRM or other third-party systems. Specify a webhook URL and choose when to export data. Say goodbye to duplicate data entry! The Webhooks integration feature is available to all customers on our latest subscription plans.

Please Note: If you are still using an older “grandfathered” subscription plan, you will need to upgrade to a current annual subscription plan to access this feature.

Google Analytics 4 (GA4) Support

Events can now link your Event Portal Web App and your registration forms directly to Google Analytics 4. Dive deeper into attendee and visitor behavior on your Event Portal Web App. Simply connect your Event Portal Web App by adding your GA4 Measurement ID under Event Setup > Integrations tab.

Please Note: This feature is exclusive to active subscribers of the SINGLE EVENT annual subscription plan or newer.

Registration

The Registration section saw many updates and enhancements, here they are:

• Allow update of Product quantity: Registration products can now be edited. For pending registrations, Event Managers can add, edit, or delete free and paid products from the registration before approving a registrant. If a payment has been processed (for a paid registration), only free products can be added, edited, or deleted from a registration.
• Include Virtual URL in Reg Confirmation Emails: Registration confirmation emails sent for registration forms specifying a custom Virtual Address location will now automatically include a “Join Now” button. When a registrant is approved (automatically or manually) a registration confirmation/approval email will include the “Join Now” button. Clicking this button will open the URL specified in the registration forms Event Location > Use custom event location > Virtual Address field.
• Allow old Registration Forms to be deleted: You can now delete old registration forms even if all related registrants haven’t been canceled. This is possible if the Custom End Date or Start Date is in the past. When a form is deleted, any associated jobs, Smart Budget Line Items, Job Assignments, and pinned Event Pages will also be deleted. Keeping your event workspace clean is now easier than ever.
• Apply Promo Code before Charge: Event Managers can now apply promo codes to Pending registrations that haven’t been charged yet. There is no more need to cancel and re-register if a promo code was forgotten! Learn more here
• Allow larger fee prices: The maximum registration fee price for early, regular, and late fee prices has been increased from $100,000 to $1,000,000 to allow for much larger registration fee prices (which are most typically used when adding sponsorship package fees to sponsor registration forms).
• Remove count from fee group headings: In the Registration checkout workflow, when Fee Groups are used to organize and group fees, the fee group heading has been simplified to no longer display the count of the number of fees in the fee group (e.g. “FOOD VENDORS (1) >” is now displayed a “FOOD VENDORS >”)
• Dynamically show/hide address columns from Worksheet tab: The “Registrant Worksheet” tab has been enhanced to show the Address fields in two scenarios:
  • If the registration form is currently set up to gather address details.
  • If any past registrants had given their address details, even if newer registrants aren’t required to provide this information anymore.
• Rich Text field scrolling into view: Previously, when adding a new Rich Text field to a lengthy Registration Form, the field wasn’t scrolling into view. Also, reordering fields with a long Rich Text field was causing some scroll position issues. Now, these actions work smoothly.
• Transfer a pending registration: Previously, it was not possible to transfer a pending registration. Now, you can smoothly transfer pending registrations.
• Payments tab not showing correct Net Received By Event: Previously, the ‘Net Received By Event’ row on the Payment tab wasn’t correctly subtracting both service charges from the total. Also, the ‘Payment History’ section wasn’t showing both service charge amounts. Now, these calculations and displays are accurate.

Event organizers can now enjoy even more streamlined and efficient task management with the ability to filter and sort their TODOs by the new Category field. This feature works just like the Area filter and allows you to quickly and easily organize your tasks for maximum productivity. Get ready to take your event planning game to the next level!

Categorize schedule line items to make it easier for your attendees to find the activities they care about.