by ClearEvent Support | Release Notes
What’s New
- Enhanced application scrolling behavior to provide increased usability and clarity. Scrollbars are now always visible and adopt your event’s brand colors. Scrollbar styles have also been revised to help registrants better identify the scrollable areas. This greatly improves scrollbar visibility and ease of use. A new “scroll hint” has been added to the registration form to provide additional guidance.
- Fixed “Stripe is not defined” error message that was experienced by a small number of registrants when attempting to register for an event over slow or intermittent internet connections.
- Enhanced the total combined file size limit for files submitted on a registration form using the File Attachment field from 10MB to 30MB.
by ClearEvent Support | Release Notes
What’s New
- This hotfix release corrects an issue that prevented accessing the list of registration forms when accessing the Register page of the Event Portal. Customers who used direct access links to their registration forms were not affected by this issue. The issue has been corrected and all systems are running normally.
by ClearEvent Support | Release Notes
What’s New
Special Access Fees
You can now easily create & share “hidden fees” with specific groups of registrants using ClearEvent’s new Special Access Fees feature. Adding Special Access Fees to your registration forms are a great way to give special pricing to specific groups of event registrants.
For example, let’s say you have a Vendor registration form setup to charge vendor registrants $450 but you also want to offer free Vendor registration to your Sponsors (because they’re awesome!). With Special Access Fees, it super simple to do just that. Read more about Special Access Fees.
Offline Fees
To better enable those rare cases where manual payments are required, we’ve renamed our existing “Check” (or Cheque) payment option to “Offline”.
Setting the Payment Mode to Offline provides greater flexibility for events needing to collect payments manually through check, money order, at the door, over the phone, etc. There are three payment modes you can select when setting up Fees on your registration form: Online, Offline (Manual) and On-site (Manual). Online payments are still the way to go, but if you need manually payments, select the Offline and On-site payment modes when setting up your fee. For manual payments, it’s the responsibility of the event to collect these fees. ClearEvent does not assess processing fees against manual payments.
Registration
- Enhanced the Payment Instructions field on a Form Fee to increase its length from 500 to 3,000 characters.
- Enhanced the Form Designer to allow online fees to be added before setting up the Stripe payment gateway for the event. This allows you to quickly setup your forms without having to first set up a Stripe account. That said, you’ll still need to setup your Stripe account before you’ll be able to accept online payments.
- Enhanced Form Designer error handling. Any user-specified field validation errors (light red) shown in the form preview area of the Form Designer are now easier to distinguish from field configuration errors (dark red).
- Enhanced the Form Designer UI to simplify the User Profile field settings editor and improve clarity around which user profile fields were enabled. A number of small usability improvements were also made.
- Enhanced the Registration Confirmation Email and meta-data set to Stripe to include additional details like Payment details, Registrant Confirmation Code, Registrant Email, Registrant Name and Registrant Origin. This simplifies scenarios where you may wish to cross-reference data between ClearEvent, emails and your Stripe account. In Stripe, this extra information is now searchable from your Stripe dashboard.
- Enhanced support for browser auto-complete on the participant registration sign in / sign up page.
- Enhanced the registration form to always include the “Sign Out” link.
- Fixed issue where Form Designer configuration errors were not properly reset after refreshing the Form Designer when the form was invalid.
- Fixed issue where adding a new Multiple Choice fields to the Form Designer would not scroll the new field into view in certain scenarios.
Participants
- Enhanced the Approved Participants (Past 30 Days) chart to show more participant types. The chart now supports displaying up to 25 participant types (previously only 5 participant types).
- Fixed the Participant Registration Sparkline chart in the Participant section > Dashboard view to show a label containing the total registration count when the mouse hovers over the chart.
- Fixed the Participant Worksheet view to always show purchased products, even after a product is unlinked from a registration form after being purchased.
- Fixed the Participant Worksheet view to always show the latest product names in the product column headers when a product is renamed.
Messages
- Increased the length of a message body in the Messages section. You can now post messages up to 10,000 characters in length on the Event Portal.
Budget
- Enhanced the Smart Budget Line Item synchronization between a registration form and the event budget to help remove clutter from the budget and allow event managers better control over what’s shown on their budget. Smart Budget Line Items help keep your budget automatically up to date as your event receives participant registrations.
- Enhanced the Smart Budget Line Items synchronization to prevent updating the unit price when a form entry fee is edited on a registration form. To allow for more flexibility, Event Managers can manually update these values in the Budget section if a Fee price is changed.
- A new Use Sample Budget button has been added to the Budget section. Click the Use Sample Budget button to import empty sample budget categories into your existing budget.
Other
- Fixed duplicate “Unsaved changes” messages when navigating away from a module that contains unsaved changes.
- Numerous other usability improvements, primarily to forms and the participant registration form.
by ClearEvent Support | Release Notes
What’s New
Participant Worksheet
Save time and effort with the NEW Participant Worksheet view! You’ll find a new tab named “Worksheet” in the Participants section. Use it to quickly browse all participant registrations in one place. The Worksheet view is a powerful feature that lets your team quickly explore participant contact information, registration details, participant availability, payment details and purchased products.
Here a few of key benefits:
- Easily pick the type of participant you’d like to review:
- Show & hide fields. Choose only the fields you’d like to see using the column chooser:
- Reorder columns using drag & drop to make it easier to see the information you care about.
- Filter columns to make it easier to review participant registrations by only including the rows you want to see.
- Sort a column just by clicking the column name in the header row.
- Edit any participant’s registration in a snap by clicking the pencil icon in the “Edit” column to open the participant details.
- Freeze columns to the left of the worksheet so they always appear onscreen.
Fixes
- Fixed an issue where some iOS users using the Chrome web browser would see a message indicating their web browser was out of date.
- Corrected the registration step count displayed on the registration sign up workflow when a form contains Products.
by ClearEvent Support | Release Notes
What’s New
Registration & Budget
- Creation and removal of Smart Budget Line Items on your event budget have been improved to help keep your event budget even cleaner as fees and forms are added and removed:
- When a registration form is deleted in the Forms section, all corresponding Smart Budget Line Items will be cleaned up (removed) from the Budget section, except for registration form fees where payment has been received. In that case, the Smart Budget Line Item will be converted into a regular Budget Line Item and will no longer be automatically updated. Event managers can then manualy update or remove these Budget Line Items as desired.
- When removing a fee from a registration form that has not yet been published all associated Smart Budget Line Items will also be removed from the Budget section.
Fixes
- Fixed an issue where actuals were not being correctly reported in the Budget section after an event has been “rolled over”.
