Release Notes (2016.10.05)

by ClearEvent Support | Release Notes

This release includes numerous improvements to the Event Portal to enable event participants with physical disabilities to better access the Event Portal. Other areas improved include job assignment enhancements, changes to the test-mode indicator, cloning schedules, and application performance.

What’s New

Accessibility

• The Event Portal is now even more accessible to participants with physical disabilities. The Event Portal meets WCAG 2.0 Level AA compliance standards, an important requirement for many events.

  

Event Portal

• Quick Launch: Jumping to your Event Portal is easier than ever. From the Event Manager, simply click the “Event Portal” link in the header.

Jobs

• Job Notifications: When ClearEvent detects there are changes your participants need to know about, the “Notify Participants” button will be shown in the Jobs tab. Clicking the “Notify Participants” button, will notify all participants of changes when jobs they’re assigned to are updated. Look for the “Notification Pending” badge in the list of jobs shown to see which jobs have pending notifications that have not yet been sent.

  

• Job Assignments: We’ve made assigning jobs to participants, like volunteers, even easier. A simple indicator helps to quickly identify participants that are available to help. Detailed participant assignment and availability information is right at your finger tips when you needed it most.

Social Sharing

• Allow participants to promote your event to their social networks. After participants register for your event, they can now choose to share their involvement in your event to their social networks using Twitter or Facebook. To enable this feature, open the Forms module, and ensure the Social Sharing checkbox the “Social Sharing” checkbox in the Forms module:

  

  Once signed up the participant will see the following social sharing options once they register:

  

Payments

• After configuring your Stripe payment gateway in the Payments module, the system will now default to “Live” mode. This means any registration you receive that has fees configured will charge the registrants credit card. If you wish to test your registration form and not charge the credit card, you will need to turn on “Test” mode in the Payments module.

  

  Participants who register in “Test” mode will be flagged as a “Test Participant” in the Participants module. This makes it easy to tell them apart from real participants. You should decline test participants when you are done testing so that they don’t skew your registration metrics on your dashboards:

  

Usability

• A large number of usability improvements were made to make clearevent even easier to use.

General

• Numerous improvements to stability have been delivered in this release.

Release Notes (2016.09.13)

by ClearEvent Support | Release Notes

This release includes numerous improvements to job assignment features and Event Portal usability.

What’s New

Jobs

• Sorting Jobs:  You can now sort jobs by % Assigned to find jobs that are under allocated or over allocated. This field shows you the percentage that your job has been filled with participants. Once sorted by % Assigned, the list of jobs will be sorted in order of participant assignment completion.

  

• Job Assignment Enhancements: Assigning jobs to registered participants (like Volunteers) is now easier than ever. We’ve made a number of improvements to the Job section > Job Details > Assignments tab.
  • The Job start & end date is now always visible, even when the Assignments tab is selected.
  • The enhanced job assignment grid heading shows details that make it easy to know if you’ve met your job assignment goals. The header now shows the number of currently assigned participants, how close you are to your target participant count (if specified), and how close you are to your job assignment capacity (if specified). Red/Yellow/Green colors indicate if you are on track. Red indicates you are either well under your target, or if you are over capacity. Yellow indicates you’re at least half the way to your target (if specified) or your capacity (if target is not specified). Finally, green indicates that you can pat yourself on the back because you’ve filled your job with participants!
  • The Available Participants grid has been optimized to show more participants on screen at once. It is now always visible. This makes finding & filtering participants much faster.
  • Participant Availability tooltips have been revised to show current job assignments as well as the availability periods the participant selected when they registered.
  • Use the Availability Indicator in conjunction with the Participant Availability tooltip to quickly determine if a participant is available and if not, what conflicts they might have.

Event Portal

• Usability Participants that are not signed in to the Event Portal will now find it easier to view private messages that event organizers send through the Messages module. New highly-visible Sign In buttons have been added to make signing in a breeze.

Registration Forms

• Registration Forms that an Event Organizer publishes will now contain a support message that directs registrants to contact ClearEvent directly in the event of a technical difficulty. Registrant’s are of course still asked to direct any questions about the event itself to the Event Organizer.

Release Notes (2016.08.24)

by ClearEvent Support | Release Notes

This release includes numerous improvements to increase Event Portal and Admin Portal performance, enable in-app refunds, improve feature discovery, payment setup workflow, general usability improvements and stability fixes.

What’s New

Stability Improvements

• A number of stability improvements have been addressed in this release.
• Fixed issue where some users were not being redirected back to the Admin Portal after connecting their Stripe account to ClearEvent.
• Fixed issue where users who never confirmed their email address on sign-up could not reset their password.
• Fixed issue that caused a failure when exporting participant registrations with associated availability periods.
• Fixed issue in Safari on Mac where users were not able to load the budget module.

Performance

• Additional performance features have been added which significantly improve application load times and application responsiveness for both the Event Portal and Event Management

Administration Portal.

General Usability

• Improved the dashboard layout in the Event Manager Admin Portal to show placeholder widgets for Key Performance Indicators that have been removed due to security role restrictions.
• The name of the Event Owner is now displayed in the Event Setup module.
• The selected event payment plan details and header text have been improved in the Create Event Wizard, making it easier to understand which payment plan has been selected.
• In the My Events List, security roles (for Event Admins) and participant types (for Event Participants) are now shown for each event listing.
• Terminology has been adjusted for registration forms. What were previously called “Entry Fees” are now simply referred to as “Fees”.

Refunds

• New capabilities that integrate to Stripe have been added. These integrations will allow the event organizer to directly issue refunds directly from the Participant module without having to visit the Stripe dashboard. Both full and partial refund scenarios are handled directly within ClearEvent.

In-App Help

• A great new feature called “help bubbles” have been added to make ClearEvent even easier to use. When a input field (like a text box) receives focus, is selected or you hover over it, a green “help bubble” will appear. Clicking on, or hovering over, a help bubble will reveal in-line help that will teach you more about the selected input field. Reading these help bubbles is a great way to learn about tips & tricks that make your experience using ClearEvent even better.

New Videos

• Watch our new 2 minute “product explainer” video. Feel free to share this video with your team to help explain how ClearEvent can help teams and events of all sizes streamline their planning process.

Support Content

• The Help Center has been updated with new support materials. The Help Center contains lots of new tips and information that’s there for you when you need it.