Here’s what’s new in the latest ClearEvent product release.

Registration

Many updates and enhancements have been released these past months, here they are:

  • Don’t send reg confirmation emails for manual approval to event admins: Registration Confirmation emails are no longer sent to Event Managers when a registration is manually approved. This change will help to reduce the amount of system notification emails that are being delivered to Event Managers. Registration Confirmation emails (if enabled) will still be sent to Event Managers whenever a new Pending registration is received, or an Auto-Approved registration is received.
  • Restrict product variant total quantity to Max Qty: We’ve updated our registration form to make product quantity selections clearer. Now, when you add a product with different variants to your registration, the total quantity of all variants combined cannot exceed the set maximum quantity (Max Qty) for that product. Previously, each variant could be added up to the Max Qty separately.
  • Allow Alt. Email field to be hidden: The Registration Form Designer now allows you to determine if the Alternate Email field should be shown on your Registration Form. By default, the Alternate Email field is displayed and allows the registrant to decide if they would like to forward a copy of their registration to an alternate email address. If you do not need this functionality, you can now turn off this feature by unchecking the Alternate Email field for a specific registration form in the Event Manager App > Forms tab > Edit a specific form > Fields tab > Registrant Details editor > Alternate Email checkbox.
  • Allow registrants to be transferred from archived events: Registrants can now be transferred from an archived event event to any other event in the organization provided existing transfer rules and restrictions apply. This can be very helpful for scenarios where an event decides to accept early registration for their next event while their current event is still active. In this scenario, if you rolled over the event, those event registrations intended for the next event would get archived, which is why it can sometimes be desirable to transfer out of a past archived event to the current active event.
  • Include FormId and Rename ParticipantType in registrant export file: The Registrant Export file format has been updated to now include the unique FormId that is associated with the Form in ClearEvent. This can help identify the unique registration form that was used to sign up an attendee in rare scenarios where there are multiple forms with the same name. The “Participant Type” column was also renamed to “Registrant Type” in the export file to be consistent with Event Manager App terminology.
  • Remove Registration Checkout Step Titles: The registration checkout workflow has been improved to make it more flexible by removing the built-in Step titles for the Register and Fees steps. No longer will these steps display a non-editable “Register” and “Choose one” heading label. If you need to display a title for these checkout steps, consider adding text styled as a Heading to the Settings tab > Description field, and Fees tab > Instructions to buyer fields.
  • Do not send admin confirmation emails for manual approvals: To help reduce unnecessary email communications from the ClearEvent platform, Event Managers will no longer receive redundant registration approval notification emails. These confirmation emails are not needed anymore as it is the Event Organizer that initiates the approval in the first place. The original registration received confirmation email will still be sent so that Event Managers know there are new registrations to review and approve.
  • Configurable Checkout Step names: Now Event Organizers can customize their Registration Step names to match their preferences and align with their needs in the Form Builder.
  • Increase Rich Text content field size: The Rich Text Field in the Form Designer has been modified to increase the maximum number of allow characters of text (100,000). This allows for including longer-form text content on your registration forms.
  • Form Fields not resetting when not visible: Form fields on a registration form that are hidden as the result of a display rule, will now have their value reset if the field is hidden.

The Products tab has also received many updates and enhancements improving the use of this section.

  • Zoom on hover over product image: Image zooming can now be enabled for Product add-on images added to a registration form. Allow your registrants to zoom in on important product details. For existing products, this feature can be enabled by editing the product and selecting the new “Image Zoom” setting. For newly added products, image zoom is enabled by default.
  • Copy Product: Products can now be copied quickly and added to a registration form. Copying a product can save time whenever you need to create many similar products.
  • Filter Product List: In the Event Manager App’s Form Designer, you can now filter the list of products that can be linked to a registration form. This makes it easier to manage large numbers of products.
  • Export includes all Products: Fixed an issue with the Registrant Export that caused all product details to be included in the export file, no matter if the product was linked to the form or not. Now, only products linked to the registration form, as well as any past products purchased will be included in the export file.

Tickets

  • Allow printing tickets from Order Details page: Ticket Orders can now be easily accessed and printed from the Ticket Order Details page.
  • Include Created On date in Ticket Holder export: The Ticket Holder export file now includes the Created On date. This makes it easier to identify newly added ticket holders.
  • Edit and Resend ticket order: Event Manager using our Event Manager App can now easily update ticket details right from the Ticket Order Details page. Made a mistake or need to change something? No worries! You can edit and then swiftly resend a PDF of the updated Ticket Order to the person who bought the ticket. Whether it’s updating the ticket holder’s info, canceling a ticket, or making other modifications, we’ve got you covered.

Event Portal

  • Preview Event Portal Pages: Event Managers can now preview the Event Portal without having to open the Event Portal. When in preview mode, a “Preview” banner will be shown to Event Managers on the Event Portal to indicate that the Event Portal is not yet open to attendees.

My Orders

  • Show all orders across all events: The My Orders page has been updated to show all registration and ticket orders across all events that an attendee is participating in. Attendees no longer have to access the event-specific My Orders page to find their registration or ticket order details. The new My Orders page can be accessed here.

Misc.

  • Fix Registration : File upload fails. Fixed issue preventing files with invalid characters (\:/*?”<>|) from being attached to a registration form.
  • Fix Registration: Can’t save if fee is over $100,000
  • Fix Registration: Can’t transfer registrant unless all options match in destination field.
  • Fix Registration: Calendar attachment attached to admin not registrant confirmation email
  • Fix Registration: Increase Rich Text Field size
  • Fix Registration: Worksheet Column filtering not working
  • Fix Copy Event: Become a Sponsor link refers to old event registration form link
  • Fix Tickets: Duplicate ticket order submitted
  • Fix Tickets: Make Ticket Holder Name optional
  • Fix Tickets: Show Check-In QR code in My Orders
  • Fix Tickets: issue with Custom Date preventing saving ticket
  • Fix Rollover: Event setup does not copy over support account.
  • Fix Rollover: Sponsor settings does not update FormPermaLink on rollover
  • Fix Event Setup: Increase Contact Role length
  • Fix Event Setup: Event Date not shown consistently
  • Fix Forms: Copy form / Rollover breaks conditional display rules.
  • Numerous other bug fixes, user interface enhancements, and performance improvements.

Have questions or feedback? Chat with us or email support@clearevent.com

Happy Planning!