Release Notes (2021.03.18)

Release Notes (2021.03.18)

Here’s what’s new in the latest ClearEvent product release. Please note this update is a cumulative update of a number of smaller service release improvements.

Product Variants & Images!

We’ve enhanced the registration checkout experience to support product images, as well as products that vary by color, material, size, or type.

Key Benefits:

  • Simplifies your product listing when selling products that vary by color, material, size, or type (such as t-shirts, or other apparel).
  • Attendees can easily purchase multiple products by variation.
  • Adding product images can increase product sales.

Add Images To Schedules

Schedules are even more flexible now that you can upload images in our Schedule Builder.

Key Benefits:

  • Easily create schedules with pictures for speakers, performers, event activities, and much more!
  • Adding pictures makes it easy for attendees to quickly scan schedules without having to read.

Rich Text Form Fields

Spruce up your registration forms by adding Rich Text fields.

Key Benefits:

  • Rich Text fields can help create sections to group related input fields on your registration forms.
  • Use Rich Text fields can help to communicate additional registration instructions, or event details, inline on your registration form.

Copy From Existing Event

For customers with annual volume license subscription plans, you can now create new events by copying event details from an existing event.

Key Benefits:

  • Save time when setting up a large number of events that follow a similar format to an existing event.
  • Create event templates that can be used to quickly create new future events.

Apply Promo Codes To Products

You can now allow Promo Codes you create to apply also to Products purchased at registration checkout. Previously, Promo Codes could only be applied to tickets and registration fees.

Event Portal Home Page Buttons

For events that use our Event Portal mobile web app feature, buttons on the home page are now no longer displayed if there is no content to show.

Key Benefits:

  • Attendees visiting the Event Portal are no longer presented with buttons that lead to empty pages.
  • As you add content to share (e.g. Schedules, Messages, Jobs, etc…), the appropriate buttons will automatically appear.

Accessibility Improvements

As part of our ongoing commitment to ensure events on our platform are accessible to everyone, no matter their ability, we’ve made improvements to the accessibility of our Event Portal and Registration Forms. These improvements make it easier for registrants using assistive technology to navigate our Event Portal and register for an event.

Other Enhancements

  • Registration Forms: Added new pre-built Company and Job Title form fields to the Form Designer.
  • Registration Confirmation Emails: Removed links to the Event Portal to help avoid attendee confusion for events that are not using the Event Portal feature. Customer wishing to direct attendees to the Event Portal can always include the desired link in the Confirmation Message text for each registration form.
  • Schedules: Increased maximum number of schedules that can be created for the Premium subscription plan to unlimited.
  • Schedules: Increase field lengths for the schedule line item description, location, and title fields.
  • Event Portal: Removed drop shadow from header text to improve text readability.
  • Fixed issue preventing searching by registration confirmation # in the Registration section > Registrants tab.
  • Fixed issue exporting payment amount when only a paid product is added to a registration form and no paid fee exists.
  • Numerous fixes to improve system stability and user experience.

As always, we’d love to hear what you think, so please reach out through chat, or contact ClearEvent Customer Support.

Happy Planning!

The ClearEvent Team

Release Notes (2021.03.18)

Release Notes (2020.11.13)

Here’s what’s new in the latest ClearEvent product release. Please note this update is a cumulative update of a number of smaller service release improvements.

Ticket Printing

Ticket Buyers can now easily print their tickets at the time of checkout using the new Print Tickets button. Clicking the Print Tickets button will open your devices Print Dialog Window and will allow you to print the ticket to an available print device on your computer or network.

Key Benefits:

  • Ticket buyers can immediately self-print their tickets without having to open their email to retrieve and then print tickets.
  • Event Organizers, who use the Kiosk Mode feature of ClearEvent to sell on-site tickets to walk-ups, can easily print tickets on-demand, using printers you already have.
  • The Print Tickets button can be disabled if needed.

 

Send Automated Event Reminders

Automatically send event reminders to registrants to remind them as your event approaches.

Key Benefits:

  • Reduce no-shows.
  • Set it and then forget it!  Set unique email reminders for each of your registration forms.
  • Streamline event check-in by ensuring the registrant’s check-in details are at the top of their inbox prior to the event start date.

Other Enhancements

  • Enhancement: Increased field lengths for a number of ticket and registration form related fields (Ticket: Additional Details, Description, Description For Ticket, Registration Form: Additional Details, Description, Form Field: Link, Input Hint)
  • Enhancement: Improved linebreak and whitespace handling in Invite emails.
  • Fix: Removed duplicate ticket buyer details from Ticket Holders tab.
  • Fix. Public Schedule now appear correctly on the Event Portal for signed-in users.
  • Fix. Subsequent charge on approval attempts after a declined payment now succeed.
  • Fix. Sent messages to ticket recipients no longer display a error message when attempting to delete the message.
  • Fix. Copy message no longer copies message-specific status details from original message.
  • Fix. Special characters entered into the Message Subject field now display properly in email subject line.

As always, we’d love to hear what you think, so please reach out through chat, or contact ClearEvent Customer Support.

Happy Planning!

The ClearEvent Team

Release Notes (2021.03.18)

Release Notes (2020.08.21)

This product release is a big one! Today, we are officially launching our new Mobile Check-In App! This release also includes many other great new features and improvements to increase your organizing team’s efficiency.

Mobile Check-In App!

Use our new Mobile Check-In App to check-in attendees at your live events. Easily scan QR codes for both tickets and registrations to efficiently check-in attendees in seconds!

Mobile Check-In App

Key Benefits:

  • Check-in registrants or ticket holders by scanning QR codes.
  • Reduces check-in times to seconds to keep your lines short, and your attendees happy!
  • Choose which registration forms and tickets can be checked-in with the Mobile Check-In App.
  • Easy to use. Requires little or no training for check-in staff.
  • Use the devices you already have. Supports any Android or iOS devices.
  • Automatically send check-in reminders ahead of your event to attendees.
  • Restrict access to the Mobile Check-In App using the new check-in security roles.

Send Automated Event Reminders

Automatically send event reminders to registrants to remind them as your event approaches.

Key Benefits:

  • Reduce no-shows.
  • Set it and then forget it!  Set unique email reminders for each of your registration forms.
  • Streamline event check-in by ensuring the registrant’s check-in details are at the top of their inbox prior to the event start date.

Build Schedules Faster!

We’ve made it faster to build out event schedules by using smarter date defaults and adding new time increment buttons. Go to the Schedules section and create or edit a schedule to try it out. See how much faster building a schedule can be!

Other Enhancements

  • Fix: Resolved an intermittent issue where opening a modal dialog on some Safari browsers would intermittently cause the Event Manager App to appear to freeze.
  • Fix. The Stripe Custom Statement Descriptor in the Payments section no longer allows only numbers. You must now include at least one alphanumeric character.
  • Numerous bug fixes and usability improvements.

 

As always, we’d love to hear what you think, so please reach out through chat, or contact ClearEvent Customer Support.

Happy Planning!

The ClearEvent Team

Release Notes (2021.03.18)

Release Notes (2020.05.15)

This product release includes the following features and improvements:

Registration Improvements

Simplified Navigation

You’ll notice a new, smaller, and easier to navigate sidebar that takes up less screen space. We’ve also merged the Forms and Participants sections into a new section called Registration, bringing together everything you need to manage all your registrants in one place.

Add Specialized Form Fields

Save time adding common pre-configured field types to your registration forms in the Form Designer. New fields types include: Birth Date, Dietary Requirements, Office-Use, and T-Shirt Size.

Messages

  • You can now directly send email messages to both event registrants AND ticket holders!
  • Messages can include the full message-body, private attachment download links, and more!
  • You can also choose if you which to also publish the message automatically to your Event Portal.

 

 

Other Enhancements

  • Browsing and checking-in registrants has never been faster! Quickly and efficiently page through registrants, check them in, and approve or decline them.
  • General stability improvements and bug fixes.

 

As always, we’d love to hear what you think, so please reach out through chat or contact ClearEvent Customer Support.

Happy Planning!

The ClearEvent Team

Release Notes (2021.03.18)

Release Notes (2020.02.13)

This product release includes the following features and improvements:

Improved Text Formatting with our new Text Editor

  • Easily format text displayed on your Event Portal with the help of our new built-in text editor. Quickly apply styles like Bold, Italics, Strikethrough, different Heading sizes, Horizontal lines, Bulleted lists and more!

Branding Enhancements

  • Shine a spotlight on your event’s brand with new white labeling features. You can now hide the ClearEvent logo on the Event Portal and in emails. ( Premium plans only)
  • Customize the appearance of the Event Portal header menu to better match your brand. ( Premium plans only)

Example: Event Portal viewed on a desktop/tablet device:Event Portal - Custom Branding (Desktop/Tablet)

Example: Event Portal viewed on a mobile device:
Event Portal - Custom Branding (Mobile)

Example: White Labeling your Event Portal:
Event Manager App - Enable White Label Branding Settings

Rename Products

  • You can now customize the registration checkout experience by providing your own Checkout Step Name and Checkout Step Title. The Products feature is often used to allow a registrant to add additional paid items to their registration. Customizing the name of the “Products” step can make choosing the right product easier for your registrants.
  • Products can be used to collect donations, sell courses, event swag, parking passes, and much more. In the example shown below, the “Products” step has been renamed to “Add-ons”, but you could use any short name you wish (e.g. “Donations”, “Courses”, “Swag”, “Parking”, etc…).

Customize the Registration Products Checkout Step

Other Enhancements

  • General stability improvements and bug fixes.

 

As always, we’d love to hear what you think, so please reach out through chat or contact ClearEvent Customer Support.

Happy Planning!

The ClearEvent Team